We make every effort to send your selection promptly, properly packaged and in good condition. Mindful Wellness is a small company with a large reputation for customer service and we will do our best to make our customers happy. We ask if you do need to make a return you do so within 30 days.
30 Day Money Back Guarantee and Return Policy
- We offer a 30-day money back guarantee on most* of our products. If for any reason you are not satisfied with your purchase, please complete the “Contact Us” form with your information. We’ll e-mail a form to include with your return and instructions for shipping. Contact Us can be found by clicking on the following link http://www.mindfulwellnessmassageandbodywork.com/pages/contact/
- It is extremely important that you get prior authorization to return any goods. When authorizing, we will advise you of the best method of shipping, to avoid excessive fees and charges which would be borne by you.
- All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, accessories and free gifts. Please do not tape or write anything on the item or the package. We reserve the right to refuse any such returns.
- Please note that shipping charges are not refundable, and a 10% handling charge will be applied on all returned merchandise and canceled orders.
- We do not cover return shipping costs. However, if the return is to correct an error we made in your order or a product defect and you notify us immediately, we will of course also refund all shipping costs.
- Refunds will be issued upon receipt and inspection of the returned products.
- Please note that return shipping costs may be high relative to the value of some items.
*Does not apply to Final Sale products; and some products are not returnable unless an obvious factory defect is detected in the product. This provision applies to products like CD’s and personal care items like inhalers or nasal irrigation products.
Return Shipping
- We will advise you of the method to return any items to us pre-paid. Use NO other carriers than instructed. Use of the wrong carrier or wrong address could result in loss. Do NOT return items to our USA Office.
- Be sure to return your item via an insured method and keep a copy of the tracking number until your refund has been processed.
- Carefully repackage and double-box the merchandise with the Return Authorization number clearly displayed on the outside package. Return via recommended carrier, with insurance, to :
Mindful Wellness Massage and Bodywork;7855 Yankee Road; Liberty Twp, OH 45044
Damaged Merchandise
In the event that merchandise arrives damaged, you must let us know within one week of delivery. Shipping companies only honor claims for damage during shipping if damage is reported early.
If you need to reach us to discuss your order, our contact details are below. Please keep this email for future reference, and thank you for shopping at MindfulWellnessMassageandBodywork.com.
E-mail any concerns or questions to: Support@MindfulWellnessMassageandBodywork.com
